FAQ - FREQUENTLY ASKED QUESTIONS
WHAT KIND OF ORGANIZATION IS ATLANTIC TRAVEL & TOURS?
Atlantic Travel & Tours is a tour operator and marketing, communications & representation agency registered as LLC in USA at the Secretary of State of Colorado with the following entity identification number: 20211096014 and in United Kingdom as LTD at Companies House with the following company number: 13028833
The two entities in USA and United Kingdom are not legally interdependent but totally separate.
WHICH SALES CHANNEL ATLANTIC TRAVEL & TOURS DOES IT USE FOR SALES?
Atlantic Travel & Tours is a tour operator and we do not sell services directly to the end customer. In the initial stages the customer is free to contact us to request a quote but we exclusively use travel agencies based in USA, Canada, United Kingdom, Italy and Australia to finalize the sales process
WHERE ARE ATLANTIC TRAVEL & TOURS LTD REGISTERED OFFICES BASED?
Atlantic Travel & Tours Ltd is a tour operator and marketing, communications & representation agency and has two main registered offices:
. Denver - Colorado - USA: 901 North Pennsylvania Street - 80203
. London - United Kingdom - 167 - 169 Great Portland Street - W1W 5PF
WHAT ABOUT NEW YORK, LOS ANGELES AND MIAMI ADDRESSES?
They are used exclusively for communication and correspondence services
WHAT KIND OF SERVICES DOES ATLANTIC TRAVEL & TOURS OFFER?
. Atlantic Travel & Tours based in USA sells the following services to customers in North America (USA and Canada), European Union Countries, Australia: air, sea and land (train and coach) ticketing, overnight stays, car, van, camper, caravan, boats and motorcycles rental , cruises, charter flights, helicopters, tickets for events, museums, shows, parks and the following ancillary services: support for tourist visas, advance shipment of luggage, currency exchange and travel insurance policies
. Atlantic Travel & Tours based in United Kingdom sells to customers in United Kingdom (England, Scotland, Wales and Northern Ireland) EU countries, Australia the following services: sea and land ticketing (train and coach), overnight stays, car, van, camper, caravan, boats and motorcycles rental, tickets for events, museums, shows, parks and the following ancillary services: support for tourist visas, advance shipment of luggage, currency exchange and travel insurance policies
HAS ATLANTIC TRAVEL & TOURS OBTAINED SPECIAL AWARDS?
. Atlantic Travel & Tours in UK has obtained IATA TIDS recognition, moreover the staff regularly attend training courses to stay up to date and offer quality services.
. Atlantic Travel & Tours in USA is legally recognized as an authorized entity for the sale of tourist services, moreover the staff regularly attend training courses to stay up to date and offer quality services.
ARE TRAVEL SAFE?
Atlantic Travel & Tours in United States and United Kingdom maintains partnerships with the most important and reliable service providers of the travel industry recognized worldwide
WHAT ARE THE PAYMENT METHODS?
. Atlantic Travel & Tours based in United Kingdom accepts payments from customers living in the United Kingdom via debit / credit cards, domestic bank transfer, PayPal, Stripe
. Atlantic Travel & Tours based in USA accepts payments from US residents via debit / credit cards, ACH, domestic wire transfer, PayPal,
Stripe
. Atlantic Travel & Tours based in USA accepts payments from customers residing in Canada via debit / credit cards, direct deposited EFT PayPal, Stripe
. Atlantic Travel & Tours based in United Kingdom and USA accepts payments from customers living in EU countries and Australia via debit / credit cards, domestic bank transfer, PayPal, Stripe
HOW CAN I BOOK AND PAY?
Atlantic Travel & Tours Ltd wants to offer its customers innovative and original tailor-made itineraries. Our brochure contains some ideas but we want you to contact us to meet your needs and preferences.
HOW CAN I CONTACT ATLANTIC TRAVEL & TOURS LTD?
We want to offer you many ways to get in touch with us:
E MAIL ADDRESSES
. United Kingdom Headquarters unitedkingdomadministration@atlantictourstravel.com
. United States Headquarters unitedstatesadministration@atlantictourstravel.com
. Travel Agencies advpartner@atlantictourstravel.com
. Travel Industry Suppliers supplierpartner@atlantictourstravel.com
. B2B System b2bsystem@atlantictourstravel.com
. Atlantic Travellers Club travellersclub@atlantictourstravel.com
. Corporate Club corporateclub@atlantictourstravel.com
. Atlantic Classic Basic classicbasic@atlantictourstravel.com
. Business, Honeymoons, Medical - Wellness, Senior, Disabled, Cultural Travel, English Courses specialcategories@atlantictourstravel.com
. Marketing, Communications, Representation Agency marketingsupport@atlantictourstravel.com
. WhatsApp for travel agencies and customers based in USA, Canada: +1 720 640 8659 (messages, audio and video calls)
. WhatsApp for travel agencies and customers based in UK, Australia +44 078 590 968 24 (messages, audio and video calls)
. WhatsApp for travel agencies and customers based in EU countries +39 333 6540936 ( messages, audio and video calls)
TELEGRAM
. Telegram @VisitAtlanticTravelToursUSA (messages, audio and video calls) - For travel agencies and customers based in USA, Canada
. Telegram @VisitAtlanticTravelToursUK (messages, audio and video calls) - For travel agencies and customers based in United Kingdom, Australia
. Telegram @VisitAtlanticTravelToursEU ( messages, audio and video calls) - For travel agencies and customers based in EU countries
OTHER CHANNELS
. Skype atlantictravel&toursltd (messages, audio and video calls)
. Chat service on the website
. Form in the Contact us section of the website
. Through the various social networks indicated on the website
HOW COVID 19 AND OTHER UNEXPECTED EVENTS COULD AFFECT YOUR LEISURE, BUSINESS TRAVEL?
The safety of our customers is our top priority. For this reason we strongly recommend the following aspects:
.Obtain an insurance policy upon confirmation and payment of your travel
.Book "friendly" tourist services in terms of cancellations and refunds
We are happy and wish to offer you the best assistance for the two points mentioned above and assist you with the cancellation and refund procedures.