FAQ

. WHAT KIND OF ORGANIZATION IS ATLANTIC TRAVEL & TOURS?

Atlantic Travel & Tours is a online tour operator, travel agency and marketing & communications agency registered as LLC in USA at the Secretary of State of Colorado with the following entity identification number: 20211096014 and in United Kingdom as LTD at Companies House with the following company number: 13028833

The two entities in the USA and the United Kingdom are not legally interdependent but totally separate.

. WHERE ARE ATLANTIC TRAVEL & TOURS LTD REGISTERED  OFFICES BASED?

Atlantic Travel & Tours Ltd is a online tour operator, online travel agency and online marketing & communications agency and has two main registered offices:

. Denver - Colorado - USA: 901 North Pennsylvania Street - 80203

. London - United Kingdom - 167 - 169 Great Portland Street - W1W 5PF

. WHAT ABOUT NEW YORK, LOS ANGELES AND MIAMI ADDRESSES?

They are used exclusively for the delivery of mail and parcels

. WHAT KIND OF SERVICES DOES ATLANTIC TRAVEL & TOURS OFFER?

Atlantic Travel & Tours based in USA  sells the following services to customers in North America (USA and Canada) air, sea and land (train and coach) ticketing, maritime ferry ticketing, overnight stays, car rental, cruises, packages, tickets for events, museums, shows and parks.

 

Atlantic Travel & Tours based in United Kingdom sells to customers in United Kingdom (England, Scotland, Wales and Northern Ireland) the following services: sea and land ticketing (train and coach), maritime ferry ticketing, overnight stays, car rental, tickets for events, museums, shows and parks.

. DOES ATLANTIC TRAVEL & TOURS IN UNITED KINGDOM SELL TOURIST PACKAGES AND AIR TICKETING?

Atlantic Travel & Tours in United Kingdon DOES NOT sell tour packages, Linked Travel Arrangements ( LTAs ), air ticketing but EXCLUSIVELY separate services. 

. ARE TRAVEL SAFE?

Atlantic Travel & Tours in USA and United Kingdom maintains partnerships with the most important and reliable supplier of services in the tourism chain recognized worldwide

. HAS ATLANTIC TRAVEL & TOURS OBTAINED SPECIAL AWARDS?

Atlantic Travel & Tours in UK has obtained IATA TIDS recognition, moreover the staff regularly attend training courses to stay up to date and offer quality services.

 

Atlantic Travel & Tours in the USA is legally recognized as an authorized entity for the sale of tourist services, moreover the staff regularly attend training courses to stay up to date and offer quality services.

. HOW ARE THE CANCELLATION POLICIES?

Atlantic Travel & Tours strongly encourages all customers upon confirmation of the trip / tour to obtain an insurance policy that can offer maximum coverage for serious and unexpected events that could preclude the customer's departure and also offer maximum assistance during the tour.

. WHAT IS THE FRIENDLY FEE AND HOW MUCH DOES IT AMOUNT?

The friendly fee is an amount that each customer must pay to Atlantic Travel & Tours when he decides to confirm his participation in the trip. This is a payment that allows the customer to receive personalized assistance during the booking process, during the trip and for any refunds in case of cancellation.

The friendly fee for customers based in the USA has the following prices per person:

. $ 50 Adults
. $ 40 Over 65
. $ 40 Kids ages 10 to 18
. $ 30 Children from 0 to 10 years old


The friendly fee for customers based in CANADA has the following prices per person:

. CA$ 50 Adults
. CA$ 40 Over 65
. CA$ 40 Kids ages 10 to 18

. CA$ 30 Children from 0 to 10 years old


The friendly fee for customers based in UNITED KINGDOM has the following prices per person:

. £ 50 adults
. £ 40 Over 65
. £ 40 Kids from 10 to 18 years
. £ 30 Children from 0 to 10 years old

The friendly fee for customers based in ITALY has the following prices per person:

. € 50 adults
. € 40 Over 65
. € 40 Kids from 10 to 18 years
. € 30 Children from 0 to 10 years old

. IN CASE OF CANCELLATION OF THE TRAVEL / TOUR ARE THE FRIENDLY FEE AND POSSIBLE MARK UP REFUNDABLE?

No, the friendly fee and any commission applied by Atlantic Travel & Tours for each service booked aren't refundable for the reason that are fees paid by the customer that allows him to have the maximum assistance from Atlantic Travel & Tours in the pre contractual, assistance during the trip and in case of unforeseen events that could preclude departure and require support to obtain refunds. Even in case of cancellation of the travel Atlantic Travel & Tours offers professional advice and assistance and is entitled to compensation for hard work.

. WHAT ARE THE PAYMENT METHODS?

Atlantic Travel & Tours based in United Kingdom accepts payments from customers living in the United Kingdom via debit / credit cards and via domestic bank transfer


Atlantic Travel & Tours based in USA  accepts payments from US residents via debit / credit cards, ACH and  domestic wire transfer


Atlantic Travel & Tours based in USA  accepts payments from customers residing in Canada via debit / credit cards, direct deposited EFT

. HOW CAN I BOOK AND PAY?

Atlantic Travel & Tours Ltd wants to offer its customers innovative and original tailor-made itineraries. Our brochure contains some ideas but we want you to contact us to meet your needs and preferences.

. HOW CAN I CONTACT ATLANTIC TRAVEL & TOURS LTD?

We want to offer you many ways to get in touch with us:

.WhatsApp for customers based in the USA and Canada: +1 424 326 1323 (messages, audio and video calls)
.WhatsApp for UK based customers +44 078 590 968 24 (messages, audio and video calls)

.WhatsApp for Italy based customers +39 333 6540936
.Telegram @VisitAtlanticTravelToursUSA
(messages, audio and video calls) - For customers based in USA and Canada

. Telegram @VisitAtlanticTravelToursUK (messages, audio and video calls) - For customers based in United Kingdom

. Telegram @VisitAtlanticTravelToursItaly ( messages, audio and video calls) - For customers based in Italy 
.Skype atlantictravel&toursltd (messages, audio and video calls)
.Chat service on the website
.Form in the Contact us section of the website
.Through the various social networks indicated on the website

. HOW COVID 19 AND OTHER UNEXPECTED EVENTS COULD AFFECT YOUR LEISURE, BUSINESS OR HONEYMOOON TRIP?

The safety of our customers is our top priority. For this reason we strongly recommend the following aspects:

.Obtain an insurance policy upon confirmation and payment of your leisure, business or honeymoon trip.
.Book "friendly" tourist services in terms of cancellations and refunds

We are happy and wish to offer you the best assistance for the two points mentioned above and assist you with the cancellation and refund procedures.

. WHAT ABOUT CANCELED FLIGHTS FOR CUSTOMERS BASED IN UNITED KINGDOM?

Atlantic Travel & Tours Ltd does not sell to customers based in United Kingdom airline tickets, therefore in case of cancellation of your flight you will need to consult the airline's policies.
However, it remains clear that if the flight cancellation affects a service that you
booked with us on the same dates (for example accommodation, car rental or other) you will need to contact us and we will support you to make the necessary changes.

. WHAT ABOUT CANCELED FLIGHTS FOR US AND CANADA BASED CUSTOMERS?

Atlantic Travel & Tours Ltd sells to customers based in the USA and Canada airline tickets and packages. We can offer our assistance in this regard.