top of page

FAQ - FREQUENTLY ASKED QUESTIONS

WHAT KIND OF ORGANIZATION IS ATLANTIC TRAVEL & TOURS?

Atlantic Travel & Tours is a tour operator and marketing, communications & representation agency registered as LLC in USA at the Secretary of State of Colorado with the following entity identification number: 20211096014 and in United Kingdom as LTD at Companies House with the following company number: 13028833

The two entities in USA and United Kingdom are not legally interdependent but totally separate.

WHICH SALES CHANNEL ATLANTIC TRAVEL & TOURS DOES IT USE FOR SALES?

Atlantic Travel & Tours is a tour operator and we do not sell services directly to the end customer. In the initial stages the customer is free to contact us to request a quote but we exclusively use travel agencies based in USA, Canada, United Kingdom, Italy and Australia to finalize the sales process

 WHERE ARE ATLANTIC TRAVEL & TOURS LTD REGISTERED  OFFICES BASED?

Atlantic Travel & Tours Ltd is a tour operator and marketing, communications & representation agency and has two main registered offices:

. Denver - Colorado - USA: 901 North Pennsylvania Street - 80203

. London - United Kingdom - 167 - 169 Great Portland Street - W1W 5PF

  WHAT ABOUT NEW YORK, LOS ANGELES AND MIAMI ADDRESSES?

They are used exclusively for communication and correspondence services

  WHAT KIND OF SERVICES DOES ATLANTIC TRAVEL & TOURS OFFER?

. Atlantic Travel & Tours based in USA sells the following services to customers in North America (USA and Canada) air, sea and land (train and coach) ticketing, maritime ferry ticketing, overnight stays, car, van, camper, caravan, boats and motorcycles rental , cruises (also for customers based in EU countries and Australia), charter flights, helicopters, packages, tickets for events, museums, shows, parks and the following ancillary services: support for tourist visas, advance shipment of luggage, currency exchange and travel insurance policies

 

. Atlantic Travel & Tours based in United Kingdom sells to customers in United Kingdom (England, Scotland, Wales and Northern Ireland) EU countries and Australia the following services: sea and land ticketing (train and coach), maritime ferry ticketing, overnight stays, car, van, camper, caravan, boats and motorcycles rental, tickets for events, museums, shows, parks and the following ancillary services: support for tourist visas, advance shipment of luggage, currency exchange and travel insurance policies

DOES ATLANTIC TRAVEL & TOURS IN UNITED KINGDOM SELL TOURIST PACKAGES AND AIR TICKETING?  HOW ARE THE CANCELLATION POLICIES?

Atlantic Travel & Tours in United Kingdom DOES NOT sell tour packages, Linked Travel Arrangements ( LTAs ), air ticketing but EXCLUSIVELY separate services. Even if a trip / tour includes multiple services these are booked separately with different non-interdependent suppliers and in case of cancellations, refunds will be made according to the terms and conditions of each service provider. We also always encourage the client to proceed with an insurance policy in order not to have any part of the trip uncovered by any refunds in the event of cancellation. Obviously we will take care of assisting the customer in the various steps to follow to submit the refund application. Furthermore, as regards flights, as stated above, WE DO NOT SELL AIRLINE TICKETS. Obviously, however, if we offer a travel / tour with multiple services, we leave partner travel agencies (if they are authorized to sell airline tickets) the possibility of adding flights but if travel agencies are not authorized to sale of airline tickets we add flights without charging any fee for the customer and we book flights directly from the airlines' official websites

DOES ATLANTIC TRAVEL & TOURS SELL TOURIST PACKAGES AND AIR TICKETING FOR CUSTOMERS BASED IN EU COUNTRIES AND AUSTRALIA?  HOW ARE THE CANCELLATION POLICIES?

Atlantic Travel & Tours DOES NOT sell tour packages, Linked Travel Arrangements ( LTAs ), air ticketing for customers based in EU countries and Australia but EXCLUSIVELY separate services. Even if a trip / tour includes multiple services these are booked separately with different non-interdependent suppliers and in case of cancellations, refunds will be made according to the terms and conditions of each service provider. We also always encourage the client to proceed with an insurance policy in order not to have any part of the trip uncovered by any refunds in the event of cancellation. Obviously we will take care of assisting the customer in the various steps to follow to submit the refund application. Furthermore, as regards flights, as stated above, WE DO NOT SELL AIRLINE TICKETS. Obviously, however, if we offer a travel / tour with multiple services, we leave partner travel agencies (if they are authorized to sell airline tickets) the possibility of adding flights but if travel agencies are not authorized to sale of airline tickets we add flights without charging any fee for the customer and we book flights directly from the airlines' official websites

 

 

 

 

. Atlantic Travel & Tours in USA sells airline ticketing for individuals and companies based in USA and Canada

 

. Atlantic Travel & Tours in UK does NOT sell airline ticketing to individuals and companies based in UK. Obviously, however, if we offer a business travel with multiple services, we leave partner travel agencies (if they are authorized to sell airline tickets) the possibility of adding flights but if travel agencies are not authorized to sale of airline tickets we add flights without charging any fee for the customer and we book flights directly from the airlines' official websites. We also always encourage the client to proceed with an insurance policy in order not to have any part of the trip uncovered by any refunds in the event of cancellation. Obviously we will take care of assisting the customer in the various steps to follow to submit the refund application.

 

. Atlantic Travel & Tours does NOT sell flights to individuals and companies based in EU countries and Australia. Obviously, however, if we offer a business travel with multiple services, we leave partner travel agencies (if they are authorized to sell airline tickets) the possibility of adding flights but if travel agencies are not authorized to sale of airline tickets we add flights without charging any fee for the customer and we book flights directly from the airlines' official websites. We also always encourage the client to proceed with an insurance policy in order not to have any part of the trip uncovered by any refunds in the event of cancellation. Obviously we will take care of assisting the customer in the various steps to follow to submit the refund application.

 

 

 

 

 

Atlantic Travel & Tours sells business MICE travel packages for individuals and companies based in USA, Canada, United Kingdom, EU countries, Australia but in case of cancellations refunds will be made according to the terms and conditions of each service provider. We also always encourage the customers to proceed with an insurance policy in order not to have any part of the trip uncovered by any refunds in the event of cancellation. Obviously we will take care of assisting the customer in the various steps to follow to submit the refund application.

 

DOES ATLANTIC TRAVEL & TOURS SELL AIR TICKETS FOR BUSINESS TRAVEL MICE FOR INDIVIDUALS AND COMPANIES BASED IN USA, CANADA, UNITED KINGDOM, EU COUNTRIES, AUSTRALIA?

DOES ATLANTIC TRAVEL & TOURS SELL BUSINESS MICE TRAVEL PACKAGES FOR INDIVIDUALS AND COMPANIES BASED IN USA, CANADA, UNITED KINGDOM, EU COUNTRIES, AUSTRALIA?

HAS ATLANTIC TRAVEL & TOURS OBTAINED SPECIAL AWARDS?

. Atlantic Travel & Tours in UK has obtained IATA TIDS recognition, moreover the staff regularly attend training courses to stay up to date and offer quality services.

 

. Atlantic Travel & Tours in USA is legally recognized as an authorized entity for the sale of tourist services, moreover the staff regularly attend training courses to stay up to date and offer quality services.

ARE TRAVEL SAFE?

Atlantic Travel & Tours in United States and United Kingdom maintains partnerships with the most important and reliable service providers of the travel industry recognized worldwide

 WHAT ARE THE PAYMENT METHODS?

. Atlantic Travel & Tours based in United Kingdom accepts payments from customers living in the United Kingdom  via debit / credit cards, domestic bank transfer and PayPal

 

. Atlantic Travel & Tours based in USA  accepts payments from US residents via debit / credit cards, ACH,  domestic wire transfer and PayPal

 

. Atlantic Travel & Tours based in USA  accepts payments from customers residing in Canada via debit / credit cards, direct deposited EFT and PayPal

 

. Atlantic Travel & Tours based in United Kingdom and USA accepts payments from customers living in EU countries and Australia via debit / credit cards, domestic bank transfer and PayPal 

 

 HOW CAN I BOOK AND PAY?

Atlantic Travel & Tours Ltd wants to offer its customers innovative and original tailor-made itineraries. Our brochure contains some ideas but we want you to contact us to meet your needs and preferences.

 HOW CAN I CONTACT ATLANTIC TRAVEL & TOURS LTD?

We want to offer you many ways to get in touch with us:

. WhatsApp for travel agencies and customers based in USA, Canada: +1 720 640 8659 (messages, audio and video calls)
. WhatsApp for travel agencies and customers based in UK, Australia  +44 078 590 968 24 (messages, audio and video calls)

. WhatsApp for travel agencies and customers based in EU countries +39 333 6540936 ( messages, audio and video calls)
. Telegram @VisitAtlanticTravelToursUSA (messages, audio and video calls) - For customers based in USA, Canada

. Telegram @VisitAtlanticTravelToursUK (messages, audio and video calls) - For customers based in United Kingdom, Australia

. Telegram @VisitAtlanticTravelToursEU ( messages, audio and video calls) - For customers based in EU countries
. Skype atlantictravel&toursltd (messages, audio and video calls)
. Chat service on the website
. Form in the Contact us section of the website
. Through the various social networks indicated on the website

HOW COVID 19 AND OTHER UNEXPECTED EVENTS COULD AFFECT YOUR LEISURE, BUSINESS OR HONEYMOOON TRIP?

The safety of our customers is our top priority. For this reason we strongly recommend the following aspects:

 

.Obtain an insurance policy upon confirmation and payment of your travel
.Book "friendly" tourist services in terms of cancellations and refunds

 

We are happy and wish to offer you the best assistance for the two points mentioned above and assist you with the cancellation and refund procedures.

WHAT ABOUT CANCELED FLIGHTS FOR CUSTOMERS BASED IN UNITED KINGDOM, EU COUNTRIES AND AUSTRALIA?

Atlantic Travel & Tours Ltd does not sell to customers based in United Kingdom, EU countries and Australia airline tickets, therefore in case of cancellation of your flight you will need to consult the airline's policies.
However, it remains clear that if the flight cancellation affects a service that you booked with us on the same dates (for example accommodation, car rental or other) you will need to contact us and we will support you to make the necessary changes.

WHAT ABOUT CANCELED FLIGHTS FOR US AND CANADA BASED CUSTOMERS?

Atlantic Travel & Tours Ltd sells to customers based in USA and Canada airline tickets and packages. We can offer our assistance in this regard.

bottom of page